Returns
We will gladly accept any returns within 30 days of purchase of any products that are unused and stocked in our warehouse. All returns must be new and unused in the original packaging to receive a refund. Any products shipped back that are not in the original packaging will not be issued a refund. Prior to returning an item, you must email us. We will check your original order and will email you a return authorization. DO NOT RETURN AN ITEM WITHOUT THIS AUTHORIZATION.
How do I Return a Product?
Please download our Return Form. Print it out and fill in all the required information. Please be sure to include that form in the box along with your returns.
How do I Package my Return?
You must package your item in a box. Fill any empty spaces in the box with newspaper or other filling material.
Return Shipping
Customers are responsible for the cost of return shipping. You may want to obtain additional insurance provided by the shipping carrier you selected to cover any damage or loss. We suggest you keep all information the carrier provides you just in case you have an issue and need to file a claim or track your return.
Lost Packaging
Unfortunately, we cannot be liable for any packages lost en route to us. We strongly suggest you opt to add the additional carrier insurance for your return.
Will I be Issued a Credit for any Sales Tax paid?
Yes.
Is there Anything I can't Return?
Any item that is not in the original packaging or appears to be used in any way. Electrical Parts and Components (Such as: ECUs, relays, air mass meters, ignition coils etc.)
Questions about a Return?
Phone: 407 863 7912
Email: contact@hillbillyautosupply.com