Return Policy
Return Policy
Returns are accepted within 30 days of the purchase date.
To return an item, please see our return process below. Please be sure to include that form in the box along with your returns. You must package your items in a box. Fill any voids and items must be in the original packaging. Any products shipped back that are not in the original packaging will not be issued a refund.
Return Shipping
Customers are responsible for the cost of return shipping. You may want to obtain additional insurance provided by the shipping carrier you selected to cover any damage or loss in the event your package does not arrive. We suggest you keep all information the carrier provides you just in case you have an issue and need to file a claim or track your return.
Lost Return Packages
Unfortunately, we cannot be liable for any packages lost in route to Hillbilly Auto Supply. We do hope you elected to add the additional carrier insurance for your return. If you did, please make a claim with the carrier you used to ship the package.
Non-Returnable Items
There are a few exceptions with product returns:
Any items we no longer carry.
Electrical parts (e.g., starters, alternators, sensors, ECUs, wiring).
Refunds
Approved returns are refunded to the original payment method. Shipping charges are non-refundable unless the return is due to our error (e.g., wrong part shipped). A restocking fee of 15% applies.
Return Process
Contact us at contact@hillbillyautosupply.com or call 407-863-7912 with your order number and details to let us know of the return.
Our team may issue a Return Authorization (RA) number if your item qualifies.
Print out the Return Form & ship the item back using a trackable method — customers are responsible for return shipping costs.
Damaged or Incorrect Items
If you receive an incorrect or damaged part:
Notify us within 7 days of delivery.
Provide photos of the part and packaging.
We will arrange a replacement or refund at no cost to you.
Final Notes
We are not responsible for parts that were incorrectly ordered or for labor/installation costs.
Please verify part numbers, compatibility, and fitment before purchasing.
What We Offer
Quality Used Ford Truck Parts
Nationwide Shipping
Customer Support
Why Choose Us?
As a small, independent shop, we pride ourselves on offering personalized customer service that larger suppliers simply can’t match. We don’t just sell parts—we build relationships with our customers, ensuring they get the right parts for their trucks with honest service and expert knowledge.
Customer Support
While all sales are final and parts are sold “As Is,” Hillbilly Auto Supply is committed to addressing any issues that may arise, striving to ensure customer satisfaction.
What Our Customers Are Saying
Hillbilly Auto Supply LLC
1365 Bennett Dr # 121, Longwood
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5 star service! I purchased some seat covers about a month ago that look original to the factory setup for a fraction of the cost. They even … More helped me to see why my window would not go up or down. Highly recommend, thank you!
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These guys always have what I need for my ford trucks. We own 2 f350s and a 250. Never have a problem getting parts. Just text and get a … More fast answer. A+++ in my book
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I’ve been looking for this part for over two years after a couple of text messages back-and-forth With hillbilly Ford Parts got the exact part. … More I’ve been looking for incredible price great people to deal with. They really bent over backwards to make sure that I got the right part. Excellent people to work with and I’ll definitely be coming back for more parts.
Get Your Ford Truck Parts Today
Looking for reliable, high-quality Ford truck parts? Hillbilly Auto Supply has you covered! We have everything you need, from engines to accessories, to keep your truck running strong. Count on us for affordable prices, and fast shipping. Don’t wait—order now and get back on the road with confidence!